Terms of Use

D3 IoT Limited

Effective Date: 21/10/2026
Last Updated: 21/10/2026

1. Introduction

These Website Terms of Use (“Terms”) govern your use of the D3 IoT Limited website and any associated online content, pages, and services made available through it (the “Website”).

By accessing or using this Website, you agree to comply with these Terms. If you do not agree to these Terms, you should not use the Website.

2. About Us

This Website is operated by:

D3 IoT Limited
1 Hardman Street, Spinningfields, Manchester, Greater Manchester, United Kingdom, M3 3HF

info@d3iot.co.uk

www.d3iot.co.uk

Throughout these Terms, references to “D3”, “we”, “us”, or “our” refer to D3 IoT Limited.

3. Website Purpose

This Website is intended to provide general information regarding:

• D3’s products and services

• Smart metering and energy monitoring solutions

• D3 Cloud platform capabilities

• ESG and sustainability solutions

• Case studies and industry insights

• Business contact and enquiry information

The content provided on this Website is for general informational purposes only.

4. Intellectual Property Rights

Unless otherwise stated, all content made available on this Website, including but not limited to:

• Text

• Graphics

• Branding

• Logos

• Images

• Diagrams

• Software interfaces

• Website design

• Layout and visual elements

• Downloads and documents

is owned by or licensed to D3 IoT Limited and is protected by applicable intellectual property laws.

Users may:

• View Website content

• Download or print reasonable extracts for internal business use

Users may not:

• Copy or reproduce Website content for commercial purposes

• Modify or redistribute content without written permission

• Reverse engineer or exploit any part of the Website

• Use D3 branding without consent

5. Website Access

D3 makes reasonable efforts to ensure the Website remains available and functional.

However, we do not guarantee:

• Continuous availability

• Uninterrupted access

• Error-free operation

• Compatibility with all devices or browsers

We reserve the right to:

• Modify the Website

• Suspend access

• Remove content

• Update functionality

without notice.

6. Accuracy of Information

While D3 seeks to ensure information published on the Website is accurate and up to date, we make no guarantees, representations, or warranties regarding:

• Completeness

• Accuracy

• Reliability

• Suitability

• Availability

Website content may be updated, amended, or removed without notice.

Nothing on this Website constitutes:

• Professional advice

• Technical consultancy

• Legal advice

• Financial advice

• Contractual commitment

Formal proposals, contracts, and technical specifications shall always take precedence over Website content.

7. Third-Party Links & Integrations

The Website may contain links to third-party websites, software platforms, or external resources.

Such links are provided for convenience only.

D3 does not:

• Control third-party websites

• Endorse third-party content

• Accept responsibility for external websites or services

Users access third-party services at their own risk.

8. Acceptable Use

Users agree not to:

• Use the Website unlawfully

• Attempt unauthorised access to systems or infrastructure

• Introduce malicious software or code

• Disrupt Website functionality

• Misuse contact forms or communication channels

• Infringe intellectual property rights

• Use automated scraping or extraction tools without permission

D3 reserves the right to restrict or block access where misuse is suspected.

9. Data Protection & Privacy

Use of the Website is also governed by:

• Our Privacy Policy

• Our Cookie Policy

By using the Website, you acknowledge the processing of data in accordance with those policies.

10. Cybersecurity & Monitoring

D3 may monitor Website activity, traffic, and system interactions for:

• Security purposes

• Operational integrity

• Website performance

• Fraud prevention

• System administration

Unauthorised attempts to access systems or interfere with Website infrastructure may be reported to relevant authorities.

11. Limitation of Liability

To the fullest extent permitted by law, D3 IoT Limited shall not be liable for:

• Indirect or consequential losses

• Loss of business or profits

• Loss of data

• Loss of opportunity

• Business interruption

• Reliance placed on Website content

arising from:

• Use of the Website

• Inability to access the Website

• Errors or omissions in content

• Third-party links or services

Nothing within these Terms excludes liability that cannot lawfully be excluded under English law.

12. No Warranties

The Website and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

D3 does not warrant that:

• The Website will always be available

• The Website will be secure or free from vulnerabilities

• Content will be free from inaccuracies or omissions

• The Website will meet individual user requirements

13. Confidential Information

Users should not submit confidential, commercially sensitive, or proprietary information through the Website unless specifically requested by D3 through formal engagement channels.

14. Changes to These Terms

D3 reserves the right to amend these Terms at any time.

Updated versions will be published on this page with the revised effective date.

Continued use of the Website following updates constitutes acceptance of the revised Terms.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms or the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. AI Agent Connections (D3 Cloud Connector)

D3 Cloud allows a customer to connect a third-party AI assistant or agent platform (for example ChatGPT or Claude) to their own D3 Cloud account, so that it can answer questions using the data that account can already see. This is referred to as the Connector, and is provided at mcp.d3iot.co.uk.

The Connector forms part of the D3 Cloud platform, not this Website. Its use is governed by the customer's platform agreement with D3 IoT Limited, and by the terms set out in this section. Where this section and a signed platform agreement differ, the platform agreement takes precedence.

16.1 Who may connect

A Connector connection can only be created by a person signing in to an existing D3 Cloud account and expressly approving the request. Approval requires the account's normal authentication, including multi-factor authentication where it is enabled.

D3 does not create connections on a customer's behalf, and a connection cannot be established with a pasted key, a shared credential, or any means that does not involve the account holder signing in and approving.

16.2 What a connected agent can read

A connected agent reads data only within the permissions of the account that approved it. Those permissions are resolved on every request, not stored at the time of approval, so a connection cannot outlast or exceed the access of the person who created it. If that person's access is reduced or removed, the connection's access changes with it.

Access is further limited to the categories of information approved at the point of connection. These are presented at approval and currently cover the customer's sites and meters, consumption data, bureau services information, and tenant billing information. A category the account holder's own permissions do not reach is identified as such at approval and grants nothing.

16.3 Read-only

The Connector is read-only. A connected agent cannot create, change, delete or submit anything in D3 Cloud: it cannot raise or issue an invoice, alter a contract, take a payment, change a meter record, send a message, or modify any setting. This is a property of how the Connector is built, not a configuration option.

16.4 Information D3 does not disclose through the Connector

D3 does not return payment instrument details through the Connector to any connection, at any permission level. This includes card numbers and any part of them, card types and expiry dates, bank sort codes and account numbers, direct debit mandate references, and payment provider customer identifiers.

Where it is relevant to a question — for example why a balance has not been collected — a connected agent may be told that a direct debit or payment card is held on file, and nothing further about it.

D3 also does not return customer contact details (email addresses, telephone numbers or postal addresses) through the Connector, beyond what appears on an invoice document itself.

16.5 Fair use

The Connector is subject to rate and volume limits so that one connection cannot degrade the service for others. Limits apply per user rather than per agent, and cover the number of requests, how many may run at once, and the volume of interval data requested in a day.

Interval consumption data is provided in aggregated periods of 30 minutes or longer. D3 does not provide unaggregated device-level readings through the Connector.

Users agree not to use the Connector to poll for data more frequently than it is produced, to circumvent its limits, or to extract data in bulk for purposes outside the customer's own use of D3 Cloud. Section 8 (Acceptable Use) applies to the Connector as it does to the Website.

16.6 Logging

Every request made by a connected agent is recorded, including which connection made it, what was asked for, and whether it was answered or refused. These records are retained for security, audit and support purposes, and are available to the customer.

16.7 Withdrawing a connection

A customer may view every agent connected to their account and withdraw any of them at any time, from within D3 Cloud. Withdrawal takes effect immediately and no further requests from that agent are answered.

D3 may suspend or withdraw a connection without notice where it is being misused, where it threatens the security or stability of the platform, or where the underlying account is suspended or closed.

16.8 Third-party AI providers

The AI assistant or agent platform a customer connects is a third party, operated independently of D3. D3 does not control it, does not endorse it, and is not responsible for it. Section 7 (Third-Party Links & Integrations) applies.

In particular, D3 has no control over, and accepts no responsibility for:

what the third-party provider does with data after it has been disclosed to them

whether the provider retains it, and for how long

whether the provider uses it to train or improve its models

where in the world the provider processes it

the accuracy of any answer, summary or figure the agent produces from it

A customer connecting an agent is responsible for their own relationship with that provider, including satisfying themselves that the provider's terms and data handling are appropriate for the data the connection will reach.

16.9 Data protection

By approving a connection, the customer instructs D3 to disclose data within that account's permissions to the third-party provider the customer has chosen, for as long as the connection remains in place.

Where D3 processes personal data on a customer's behalf — including tenant billing information such as names, references, balances and invoices — that instruction is the customer's to give, and the customer remains responsible for:

having a lawful basis for the disclosure

ensuring their own privacy information accounts for it

any onward transfer arising from the provider's own processing

assessing whether the disclosure requires a data protection impact assessment

D3 will act on the instruction and will limit the disclosure to the account's permissions and the approved categories, as described above. D3 does not decide the purposes for which the third-party provider processes the data.

Use of the Connector remains subject to our Privacy Policy and to any data processing terms in the customer's platform agreement.

16.10 Accuracy

An AI agent produces its answers from the data returned to it, and may summarise, calculate or characterise that data incorrectly. Answers produced by a connected agent are not statements by D3 IoT Limited.

Figures returned through the Connector carry qualifications where they are needed — for example that a reading is estimated, that a period is incomplete, or that an outstanding balance may already have been settled by bank transfer and not yet reconciled. An agent may omit those qualifications from its answer.

Where a figure matters — for billing, reporting, regulatory or contractual purposes — it should be taken from D3 Cloud itself rather than from an agent's reply. Sections 6 (Accuracy of Information), 11 (Limitation of Liability) and 12 (No Warranties) apply to the Connector.

16.11 Support

Questions about the Connector, including requests for access to a category of information an account does not currently reach, should be directed to the customer's D3 Cloud administrator in the first instance, or to support@d3iot.co.uk. 

17. Contact Us

If you have any questions regarding these Terms, please contact:

D3 IoT Limited
1 Hardman Street, Spinningfields, Manchester, Greater Manchester, United Kingdom, M3 3HF

info@d3iot.co.uk

www.d3iot.co.uk