D3 adopted and upgraded the existing infrastructure, standardising data capture and deploying the D3 Cloud platform to automate tenant billing, improve accuracy, and provide tenants with direct visibility of their energy usage. The solution delivered rapid operational improvements and a return on investment in under 12 months.

The Challenge

Express Buildings comprised multiple tenants with legacy metering infrastructure that had evolved over time. The systems lacked consistency, reliability, and centralised visibility, making tenant recharge complex and time-consuming.

Key challenges included:

• Disparate and outdated metering systems

• Limited visibility into tenant consumption

• Manual and inefficient recharge processes

• Risk of inaccurate billing

• No tenant access to usage data

• Lack of centralised reporting

The client required a fast, cost-effective upgrade without major disruption to tenants.

The Solution

D3 adopted the existing infrastructure and upgraded the metering and communications systems to deliver accurate, standardised data across the building.

The solution included:

• Adoption of existing meters where viable

• Upgrade of communications infrastructure

• Integration into D3 Cloud platform

• Automated tenant billing engine

• MID-aligned data capture and validation

• Dedicated tenant portal logins

• Tenant reporting and consumption visibility

This enabled accurate and automated tenant recharge while improving transparency for occupiers.

Deployment

D3 delivered the project through a rapid retrofit approach:

• Site audit and infrastructure assessment

• Meter and communications upgrades

• System commissioning

• D3 Cloud onboarding

• Tenant billing configuration

• Tenant portal access setup

The entire deployment was completed in under one month.

Results

The upgraded system transformed energy management at Express Buildings, enabling accurate billing and improved operational efficiency.

Tenants now benefit from direct visibility of their consumption through the D3 portal, where they can generate reports and better understand their energy usage and environmental footprint.

The property team now benefits from automated billing, improved accuracy, and reduced administrative overhead.

Project Details

Client
PJD Holdings c/o Roger Hannah

Asset
Express Buildings, Manchester

Sector
Offices

Timeline
< 1 Month

Devices Integrated
~50

Solution
Smart Metering Upgrade & Automated Tenant Billing

Key Outcomes

✔ Legacy metering infrastructure upgraded
✔ Automated tenant billing implemented
✔ Accurate and compliant recharge
✔ Tenant portal access for usage visibility
✔ Reduced manual administration
✔ Improved operational efficiency

Commercial Impact

Return on Investment
Less than 12 months

Operational Efficiency
Manual billing eliminated

Tenant Transparency
Dedicated portal access and reporting